Terms & Conditions

Shopping With Us 

To place an order, simply click on the image or item title to view the full item description and add your selected item to your basket. Once your shopping is complete you then proceed to checkout. Payment can be made either by PAYPAL, UK Postal Order or UK Cheque which will need to clear before goods are dispatched. You do not have to be a member or account with PAYPAL in order to use the service.


Payment Information 

PAYPAL Payments By Credit Card

For your security, electronic payments to URBAN CONSTRUCT are accepted through PAYPAL’s secure on-line payment system. PAYPAL is one of the most popular and safest credit card processing system available trusted by over 200 million people around the world! All major credit cards and debit cards, as well as PAYPAL direct payments, are accepted. Your credit card information is kept confidential by PAYPAL, and is not shared with any merchants including URBAN CONSTRUCT.

PAYPAL uses the latest technology for security and for fraud prevention -- making your payment safe. For your privacy, we do not have access to any financial information entered with PAYPAL.

At checkout, on selecting PAYPAL as your preferred payment and clicking 'Complete Your Order - Continue To Secure Online Payments' you will be automatically transferred to PAYPAL 's secure payment area to enter payment information and then returned to this site after your payment is accepted. PAYPAL sends our checkout system immediate confirmation of the transaction.

*If you experience any problems at checkout to complete your order payment via PAYPAL please use the "Contact Us" form and we can arrange to process your order and complete payment.

Payments By Cheque Or Postal OrdersURBAN CONSTRUCT also accepts payments made in GBP by cheques and postal orders. This option can be requested by using the "Contact Us" form. If you prefer to use this method, please make payable to URBAN CONSTRUCT LTD.


Postage and Packaging 

We calculate the weight of your order and you pay a price for that weight bracket and packaging. This calculation is in line with current Royal Mail and Courier postal charges.

All prices include VAT. Should a VAT receipt be required then this can be provided with your goods if requested at the time of order. URBAN CONSTRUCT Ltd VAT registration number is: 897 6183 58.

All international postage, packaging and prices exclude customs charges for which the customer will be charged by their country in addition.

 

Delivery Information 

We aim to dispatch all orders within 7 working days although usually your order will be dispatched sooner. However, please allow 28 days for delivery to allow for items that are not currently in stock and therefore require casting. On occasion this may be delayed due to circumstances beyond our control - for example Bank Holidays and the Christmas period.  We will endeavour to despatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this prior to dispatch.

 

Order Status 

We will email you when your order has been despatched, but additionally you can track the status of your order by logging into your members area and clicking on 'Orders'. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below:

Pending - Your order has been successfully placed and is awaiting payment
Processing - The payment for your order has been received and your order is being processed
Picking - Your order has been processed and your goods are being packed
Despatched - Your order has been despatched and should be with you within the next seven working days
Cancelled - Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order.

 

Data Protection 

The Data Protection Act dictates that we must protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorised us to or we are legally required to do so.

 

Safety

Items manufactured by URBAN CONSTRUCT are not toys. Our models are not suitable for children under 15 years old. Some contain lead and have sharp points and may be harmful if chewed or swallowed. Our models may also contain small pieces, which are not suitable for young children.


Returns Policy  

You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.


Faulty goods

In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.

We cannot replace or refund goods damaged in transit unless the package has been insured.

 

Accuracy  

URBAN CONSTRUCT has used reasonable care and skill in compiling the content of this site and we accept no responsibility or liability for any inaccuracy, errors and omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions.

Due to the hand casting process, variations may occur in colour, dimensions or weight. Every item is checked by hand before dispatch and every effort is used to maintain dimensions and weights within plus or minus 5% of the figures stated or 3mm for given dimensions less than 40mm. URBAN CONSTRUCT will count the goods as faulty if they are outside of this tolerance.

Over time some resin models may warp. This can be corrected by placing the resin item in warm water for several minutes and then gently bending to the correct original shape. Care should be taken not to over exert pressure as this may cause the model to snap, particularly if the section is narrow. URBAN CONSTRUCT recommends that appropriate personal protection is worn including gloves and safety glasses and that the operation is carried out by an adult.

All items are supplied unpainted and undecorated unless otherwise stated. Some models may require assembly. In addition any figures or artillery guns indicated in the photographs, diagrams or text are not included in the price for that item unless otherwise stated and are for scale illustration purposes only.

URBAN CONSTRUCT reserve the right to alter the price, colour, design or dimensions of any model without prior notice.

 

Copyright  

All original content, models and images on this web site are protected by copyright. They may not be used in whole or part without prior written consent of URBAN CONSTRUCT. Manufactured models and model designs are also protected by copyright.

 

 

 

 


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